Geoconnect is a specialist GNSS Dealer and offers Rugged Computing and Software Solutions

Service & Support


Here you will find valuable resources that will support your operation as well as the ways to get in contact with us under the different support arrangements we have available.

You will have to log into the site with the username and password we provided when you subscribed with us.

If you need professional assistance and you are currently not subscribed to our services, contact us to evaluate the alternatives available. 


The first thing you might want to do is to search through our knowledge base to find out if the question or issue you have at hand was already solved and documented.

This might also be applicable if you are looking for a simple and direct guide on how to use your equipment or would like to get a first impression on a prospective buy.

There a number of options available:

Support forums. We manage a collection of support forums targeted to the community of GIS Practitioners for exchanging information, tips & ideas, fostering a  powerful peers-support  knowledge base. You might well find useful information to your question or issue here.

Downloads area. We keep a growing collection of utilities and fixes for GIS equipment.

Frequently asked questions. We’ve assembled the answers to the most frequent questions and issues our customers have under this section. Go and have a glance through it, as it might be quite probable that your issue is pointed out there.

The Videos Library. Here you have a complete and ever increasing set of videos where we explain and advice on GIS Mapping equipment and best practices.

The  Documents Repository. Here you have a repository of information, including documents, audio records, datasheets, manuals and guides organized by categories to simplify your access to information.


If what you are looking for was not found in the interactive support section, then you can go ahead and contact us for Remote Support services.

If you contracted us a subscription to remote support, then keep at hand your remote support checklist so we can easy the remote connection procedures if necessary. If this is your first time with us, bear in mind that this are paid services.


When the situation requires that an expert be better at your site so he or she can tackle what’s going on and get hands at it, then it might be time for on site services. Contact us so we can arrange for a visit.



What is Carrier Phase?

Posted by on Oct 1, 2011 in FAQ | Comments Off on What is Carrier Phase?

What is Carrier Phase ? Ashtech offers the possibility to use carrier-phase techniques to achieve higher accuracy (centimetre level). This method counts the exact number of cycles of the carrying frequency between the GPS satellites and the receiver’s antenna. The process requires an initial observation time to resolve the carrier-phase ambiguity. This period varies depending on the number of satellites available, the quality of the constellation, the baseline length (distance between base station and rover) and the technique used (On-the-fly...

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Ashtech History

Posted by on Oct 1, 2011 in About Ashtech, FAQ | Comments Off on Ashtech History

DISCOVER ASHTECH KEY MILESTONES! (1970) Sercel an electronics company in France starts the radiopositioning business using land based UHF transmiters at the time. (1978) NAVSTAR (Navigation System with Timing And Ranging), now known as GPS (Global Positioning System), launched by U.S. Department of Defense. (1982) First GLONASS satellites launched by the Russian Federation Ministry of Defense. (1983) GPS declassified by President Reagan moves from pure military effort to public project. (1985) First European GPS receiver developed by Sercel....

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What is Blade

Posted by on Oct 1, 2011 in About Ashtech, FAQ | Comments Off on What is Blade

What is BLADE? Ashtech invests heavily in the development of cutting-edge technology to further strengthen its position as a leading designer and developer of precision positioning technology. Recent developments have produced greater product integration and progressive augmentations to GPS/GNSS. These advances are apparent in the latest line of professional products including the new Ashtech BLADE™ Technology. BLADE: the Ultimate GNSS Technology BLADE is Ashtech’s proprietary, state-of-art Global Navigation Satellite System (GNSS) Real-Time...

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Archer SD & CF Sizes

Posted by on Sep 30, 2011 in FAQ | Comments Off on Archer SD & CF Sizes

Maximum SD and CF card height (length) July 2007 Secure Digital (SD) CardsThe standard SD card height is 32 millimeters, which is recommended for cards that are to be used under the standard top cap of the Archer Field PC. If an SD card exceeds this height, use a taller cap to avoid damage to the Archer or to the card, and to maintain the water-tight seal. Below is a list of the maximum SD card height for each of the Archer caps. Archer Cap Maximum SD Card Height Standard top cap 1.26 inches (32 mm) Communications Extended Cap 2.75 inches (70...

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What is Rugged?

Posted by on Sep 25, 2011 in FAQ | Comments Off on What is Rugged?

Explaining the ruggedness testing standards Handheld computers are becoming increasing popular for use outside the office. Their versatility makes them useful tools for public safety, law enforcement, field service, and construction, as well as utility, forestry and military applications. However, consumer-grade handhelds like Hewlett Packard iPAQs and Palm Pilots are not meant for everyday use outdoors. They’re not designed or built for applications where users often work in rain, extreme heat or cold and at job sites that are dusty,...

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What is Glonass?

Posted by on Sep 19, 2011 in FAQ | Comments Off on What is Glonass?

GLONASS (Russian: ГЛОНАСС, abbreviation of ГЛОбальная НАвигационная СпутниковаяСистема; tr.: GLObal’naya NAvigatsionnaya Sputnikovaya Sistema; “GLObal NAvigation SatelliteSystem” in English) is a radio-based satellite navigation system, developed by the former Soviet Union and now operated for the Russian government by the Russian Space Forces. It is an alternative and complementary to the United States’ Global Positioning System (GPS), the Chinese COMPASS Navigation System, and the planned Galileo positioning...

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What is Geotagging?

Posted by on Sep 19, 2011 in FAQ | Comments Off on What is Geotagging?

Geotagging is the process of adding geographical identification metadata to various media such as photographs, video, websites, or RSS feeds and is a form of geospatial metadata. These data usually consist of latitude and longitude coordinates, though they can also include altitude, bearing, accuracy data, and place names. Geotagging can help users find a wide variety of location-specific information. For instance, one can find images taken near a given location by entering latitude and longitude coordinates into a Geotagging-enabled...

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GPS signals (L1, L2, L5)

Posted by on Sep 19, 2011 in FAQ | Comments Off on GPS signals (L1, L2, L5)

Global Positioning System (GPS) satellites broadcast radio signals to enable GPS receivers to determine location and synchronized time. GPS signals include ranging signals, used to measure the distance to the satellite, and navigation messages. The navigation messages include ephemeris data, used to calculate the position of the satellite in orbit, and information about the time and status of the satellite constellation. Original GPS signals The original GPS design contains two ranging codes: the Coarse/Acquisition code or C/A, which is...

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